I’ve lost an activation code. What should I do?

Kaspersky Lab Technical Support specialists answer a great number of requests concerning activation code recovery methods.

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The Kaspersky Quick Start Guide, which contains your activation code, informs users to hold onto the document, but many individuals end up misplacing it. For those who purchase their products online, the activation code comes in the form of an email, which, again, many users forget to save.

Keep the document with the activation code in a secure place until the corresponding license renewal or expiration.

According to the License Agreement terms, “To check the legitimacy of the Software use the Rightholder reserves the right to use means to verify that you have a licensed copy of the Software.” Technical Support specialists can ask to verify the legitimacy of your software use by providing a copy of a document containing the code. If you cannot provide a copy, your software will work with limited functionality and Kaspersky Lab specialists may cancel providing technical support. Therefore, you should keep the document in a secure place.

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We’ve been asked, “I bought the antivirus in 2000. Should I still hold on to the box?” No, you do not need to keep the box. It is required to keep a renewal document until the corresponding license renewal or expiration.

And what should you do if the code is lost? If you reinstall the software, you need to request the code again. Activation codes are not stored in applications or registry. If your current activation code was not added to My Account (my.kaspersky.com), you will have to remember where you stored it.

If the license was purchased in our Online Shop, you can easily request to re-send your order.

If the license was purchased in our Online Shop, you can easily request to re-send your order. We highly recommended saving your email containing the code until your license expires. It’s also worth mentioning that the online shop is our partner, so you therefore need to contact the online shop directly.

If you bought your license in a shop on a physical medium (e.g. CD), you can submit a request to Kaspersky Lab Technical Support and attach a screenshot of the window with your license number. We need the screenshot to verify that the license number was not re-written by a third person.

If you deleted your Kaspersky Lab product and cannot view your license number, but have another computer with the same Kaspersky Lab product activated with the same activation code, then you can send a screenshot of a window with your license number made on that computer. The license number will be the same.

Remember, it is impossible to restore your commercial activation code by a trial license number.

A Kaspersky Lab product can be pre-installed on a purchased computer or by a technical specialist. If you have a receipt like a “Standard software package,” the document will not verify the legitimacy of the software. The seller must provide a document’s package, including the purchased Kaspersky Lab license and receipt. If you do not have the document’s package, contact the seller to get all the required documents.

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Comments

  1. BOGDAN says:

    DEARS I HAVE LOST MY ACTIVATION CODE, BUT I HAVE PRT.SCR. PICTURE.
    CAN YOU HALP ME WITH THAT?

    I HAVE PURCHASED IN DECEMBER 2012 TREE LICENCE FOR TREE COMPUTERS.
    IT WAS PURCHASED FOR ORODJARSTVO, MARJAN MOHORIC S.P.

    BEST REGARDS,
    BOGDAN

    1. Kaspersky Team says:

      Hi Bogdan,

      Did you purchase our product online or in a store?