Important Tip: Prepare For The Windows 8.1 Update

On October 17, 2013 the Windows 8.1 update was released. If you are planning on updating your OS to the latest version, pay attention to our Tip of the Week. How can you update the OS correctly if you have Kaspersky Internet Security 2014 installed? What version should be installed on the updated OS? What should you do if you already have a box version without an update required for compatibility with Windows 8.1?

win81

1)    In one of our previous tips we explained how to configure the update settings for Kaspersky products. If you have the Automatic update mode enabled, the update package responsible for compatibility with new Windows 8.1 must be installed on your Kaspersky Internet Security 2014 automatically a week before the OS update.

If you are not sure if the update package was installed (for example, your computer was off, and/or there was no Internet connection, or Kaspersky Internet Security 2014 was not run for a long time) to work under the new OS version, update Kaspersky Internet Security 2014 manually before starting the update to Windows 8.1:

1. Select Update in the program’s main window.

2. Click Update in the opened window and wait until the process is completed.

Now you can update to Windows 8.1.

2)    If you have already updated to Windows 8.1 and are now planning to install Kaspersky Internet Security, Kaspersky Lab specialists recommend installing the latest version of Kaspersky Internet Security 2014 on Windows 8.1. You can purchase / download the installation package of the product on the Kaspersky Lab website. Updates for USA, Brazil, Russia, UK, France and Germany will be published on the Kaspersky Lab website on October 22-23. Updates for remaining countries will be published during October-November 2013.

3)    If you have purchased a box version of Kaspersky Internet Security 2014 or downloaded the product from the eStore before the release of the required updates, then, while installing your version on Windows 8.1, the Installation wizard will find and download the necessary version, and the installation will continue as usual.

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Comments

  1. N.S.MANIMARAN says:

    what about the pure 3.0 commercial users? wil the kasper sky replace the pure 3.0 with a compatible product by digital delivary? otherwise ,in coming years,when the windows 8.1 popularises, kaspersky will loose its valuble customers.

    1. Kaspersky Team says:

      If you already have Pure 3.0 and Windows 8 installed on your system you can do the following.

      Update Pure 3.0, which now includes Patch C: http://support.kaspersky.com/9636#block0
      After updating, you can upgrade from Windows 8 to 8.1 and you will then be compatible with Pure 3.0.

      If you do not already have Pure 3.0 on your computer, you will be able install it on top of Windows 8.1 in December when our new build is released.

      If you don’t wish to wait until December, there is a workaround for this.
      Install Windows 8.0
      Install Pure 3.0
      Update databases, reboot your system , and ensure patch C is applied
      Upgrade to Windows 8.1

      Please let us know if you have any questions.

      1. Rein says:

        I am on Windows 8.1. My KIS 2013 Dutch language expires within 3 weeks. Currently I am on the KIS 2014 english version which apparently works but if the dutch language will not be available on time I will have to switch to an alternative. I hope I can stay with Kaspersky.

        1. Kaspersky Team says:

          Hi Rein,

          The Dutch version of KIS2014 will be compatible with Windows 8.1 as of December 6th.

          1. Rein says:

            Today december 6 I downloaded the dutch KIS 2014 since on the multi-device webpage it states compatible with Windows 8.1 Pro. When I tried to install it I got the message that it was not compatible with my system!!!!!???? I get the feeling that you do not take things seriously. I will switch to an alternative since I am out of a good protection already for 5 weeks now. My current license for KIS 2013 expires within 2 weeks from now.

          2. Kaspersky Team says:

            Hi Rein,

            Do you have Window’s preview version installed or the final release? KIS2014 with Patch B can be directly installed on top of Windows 8.1 final release.

          3. Rein says:

            Hi Daily,

            I am wondering what you guys are doing. You do not really respond to the questions raised. Is this a delaying tactic just to buy some time?

            For your understanding, because of all the problems i decided to do a fresh install with the latest Windows 8.1 64 Pro (so no update). I used the KIS2013 with no problems on Windows 8.0 Pro. The KIS2014 and the Pur3 3.0 both work on my current system with no problems at (as far as I know). Actually I am in favour of the Pure 3.0 because it still has very much the same interface as the KIS2013. The KIS2014 interface is changed and less accessable than it used to be. As i said i prefer a dutch working version. I tried them both after dec 6th but they both failed to install, both with the message they were not compatible with my OS.

          4. Kaspersky Team says:

            Hi Rein,

            We apologize for the confusion here. We’ve been notified of some additional issues with the builds and are working as quickly as possible to implement the needed adjustments. We appreciate your patience and apologize for any inconvenience. We do appreciate your feedback though so thank you for reaching out and making us aware of the issues you’ve faced with both products.

  2. N Harrison says:

    None of Kaspersky’s products load on to new Windows 8.1 (public release) the article above is not accurate in that respect.

    1. Kaspersky Team says:

      Hi Harrison,

      We are diligently working to get all of our products fully compatible with Windows 8.1. Currently some of our products (KIS2014 and Pure 3.0) offer patches that will enable you to support an upgrade from Windows 8 to 8.1. KIS2014 will have new build released shortly that will allow for a direct install, and Pure 3.0 will have a build out in December. KIS2013 will have an integrated patch available by the middle of November and we’re also hoping to have a new build for KPM5 out soon. At this time, if you are using KES10 you will need to ensure it’s uninstalled on your system prior to upgrading to Windows 8.1 as it’s not yet compatible. We appreciate your patience while we get these new releases out to you. Please let us know if you have any questions.

      1. Susan says:

        A question. I just purchased a new laptop from Future Shop a week ago and they indicated the compatibility issue with your software and Windows 8.1. I had paid to have them install all the software I purchased, however they failed to be able to install your software and advised that Microsoft was looking for a solution. In your response to Harrison, you indicate that Pure 3.0 (which I purchased) would have a build out in December to resolve the issue. So I am wondering if the solution is actually coming from your company and not Microsoft. If this is the case is the version of Pure 3.0 that I just purchased going to work when the new build comes out in December. Susan

        1. Kaspersky Team says:

          Hi Susan,

          Yes, when Patch C comes out in late 2013 Pure 3.0 will be compatible with Windows 8.1. In the meantime, you can use our free trial of Kaspersky Internet Security 2014 to ensure you’re protected: http://usa.kaspersky.com/downloads/free-home-trials/internet-security?domain=kaspersky.com#creativeID1131.

          1. Bruce says:

            I upgraded my new HP Envy to Windows 8.1, and then went to install my newly purchased PURE 3.0. When I could not install it, I did what is suggested here – installed the Internet Security trial version. The trial period is about to run out (only 5 days away). What can I do to extend it while waiting for the fix from Kaspersky to install PURE 3.0 on Windows 8.1?

          2. Kaspersky Team says:

            Hi Bruce,

            You will not need to extend your free trial version as Pure 3.0 will be compatible with Windows 8.1 in the coming days.

          3. Bruce says:

            Thank you. I was given a code that temporarily extends my trial version of Internet Security, until the Pure 3.0 fix is ready.

  3. Debjit Raha says:

    Am from India …and am thinking about getting the kaspersky internet security 2014 …currently using win 8.1 enterprise..is it compatible with it…plz reply…it would be of gr8 help if u do!!!! :) :)

    1. Kaspersky Team says:

      Hi Debjit,

      Currently Kaspersky Internet Security 2014 is not compatible with Windows 8.1, but we’re hoping to have a new build released very shortly that will make it compatible. Please stay tuned as it will be announced on our website as soon as it’s out.

  4. When will it be possible to install Pure 3.0 on a windows 8.1 machine? Thanks.

    1. Kaspersky Team says:

      Hi Muhsin,

      Currently you cannot install Pure 3.0 directly onto Windows 8.1. However, we hope to have a new build released that will make this possible in December. If you don’t want to wait until December, you can use the following workaround:

      Install Windows 8.0
      Install Pure 3.0
      Update databases, reboot your system , and ensure patch C is applied (Patch C allows you to upgrade from Windows 8 to 8.1 while remaining compatible with Pure 3.0)
      Upgrade to Windows 8.1

      Please let us know if you have any questions.

      1. Luis Monzon says:

        I made the big mistake of upgrading from Windows 8 to 8.1 without reading this, I never thought it would be a problem with kaspersky 2.0. What should I do now? PLLEAAASE ADVISE.

  5. Bogdan Nemtanu says:

    And for those who bought Kaspersky Endpoint Security 10?
    When will be available Kaspersky Endpoint Security for Windows 8.1?
    We are waiting again a few months?

    1. Kaspersky Team says:

      Hi Bogdan,

      We apologize for the wait, but we hope to make KES10 compatible with Windows 8.1 in one of our upcoming releases. You can find more information here: http://support.kaspersky.com/10586. Please let us know if you have any additional questions.

  6. Anderson says:

    Unfortunately it is not true. I updated to Windows 8.1 and I’m not allowed to install the Internet Security on my machine.

    1. Kaspersky Team says:

      Hi Anderson,

      Which version of Kaspersky Internet Security are you trying to install? If you are working with Kaspersky Internet Security 2014, we do have a Patch B release out that is compatible with Windows 8.1 if you’re performing an upgrade from Windows 8.0: http://support.kaspersky.com/10235#block0. You’ll be able to do a direct install of KIS2014 onto Windows 8.1 after our new build is released in the coming days.

  7. Just purchased kis 2014 multi device box. but it can not be installed on my windows 8.1 PC. kindly release the new version.

    1. Kaspersky Team says:

      Hi Farrokh,

      We plan to release a new build in the coming days. We appreciate your patience and apologize for the wait, but we will have the latest product available as soon as possible.

  8. Johan says:

    Today I have installed the US version (awaiting Swedish version) of KIS 2014 on my Windows 8.1 Pro build9600. Installation works fine, BUT several Kaspersky components/plugins are NOT compatible with the in-built web browser Internet Explorer 11 (which I tend to use). Windows update has nothing more to update it says, and nor has Kaspersky update. The components/plugins deactivated by Internet Explorer is SafeMoney, url advisor, virtual keyboard and content blocker… – What can you do to help me solve this issue fast as h*ll ? Is this maybe something you are already aware about?
    I have also tried Firefox 24.0 – it does not indicate that any Kaspersky plugins are deactivated – but it feels as if they are – for example, the green “browser-safe-money-frame” cannot be seen.

    Are you folks at Kaspersky going to be this late every time Microsoft releases a major update (8.1 announced in early 2013 if I am correct) then maybe I will return to my former protection company (which are said to be fully compatible with 8.1 since “long ago”), though it would be sad upon my existing Kaspersky license…

    1. Kaspersky Team says:

      Hi Johan,

      We will be releasing Patch C on November 5th, which will solve all compatibility issues. We apologize for any inconvenience this is causing in the meantime, we understand your frustrations. Please let us know if we can help you with anything else.

  9. Exactly what day in November will KIS2013 be ‘fully integrated’? “Mid November” is not accurate enough.

    What risks do I have by running KIS2013 and win8.1 between today and that date?

    Do you have plans to issue a quick update to address the ‘slow right click in the Desktop’ bug that seems to be a result of KIS2013?

    1. Kaspersky Team says:

      Hi Byron,

      We don’t have an exact date to give you just yet, but we will let you know as soon as we do. In the meantime, there are no risks associated with running KIS2013 on Windows 8.1, but we do recommend upgrading to KIS2014. You can find instructions on migrating from 2013 to 2014 here: http://support.kaspersky.com/us/10044. Please let us know if we can help you with anything else.

  10. Peter Turner says:

    I installed windows 8.1 and my Kaspersky icon disappeared from the toolbar – am I still protected?? I tried installing Kaspersky 3.0 but says its incompatible?? so what do I do now??

    1. Kaspersky Team says:

      Hi Peter,

      Currently Pure 3.0 is not compatible with Windows 8.1, but we hope to have a new build released in December that will be. We apologize for any inconvenience this may cause in the meantime.

  11. Sharath P J says:

    I am using win 8.1 pro os. The issue is while installing KAV 13/14 its getting a error report that “OS not supported” !!
    Plz help me regarding this issue.

    1. Kaspersky Team says:

      Hi Sharath,

      Are you using the final release version of Windows 8.1? If you are, where are you located?

  12. Alonso says:

    What about my PURE 3.0 license? when im not using it, it still runing? i had pure 3.0 and i didnt download the patch c, and i downoaded Windows 8.1, obviously i cant use pure now and i have to wait december to download the direct installer for 8.1…and im using a KIS2014 trial, but thats another problem, i can use the trial for only 1 month, when the trial expires what i will be able to do untill pure for 8.1 is available?

    1. Kaspersky Team says:

      Hi Alonso,

      We will be releasing a build with the integration of Patch C by the middle of November, which will make Pure 3.0 compatible with Windows 8.1 We apologize for any inconvenience this may have caused you.

  13. Rehan says:

    hi I am from India, I am using kis2013 , I upgraded to windows 8.1 pro, but my kis2013 licence going to expire in 7 days, so I bought fresh cd of kis2014. but I am not able to install it on windows 8.1 pro. Any Help??

    1. Kaspersky Team says:

      Hi Rehan,

      KIS2014 is scheduled to be released in India with the latest Patch on November 7th, which will make it compatible with Windows 8.1. However, you can use your code on our US site right now to install it if you don’t wish to wait until November. You can access that here: http://usa.kaspersky.com/downloads/product-downloads/kaspersky-internet-security/previous-versions. Please let us know if you have any questions.

  14. Hi. I just bought a Kaspersky Internet Security 2014 and when I tried to instal it on my laptop which has Windows 8.1, it failed to instal the software saying that the OS is not compatible. I am unable to use the software CD and have now to depend on Windows Defender. Please let me know how to instal the CD and activate the program

    1. Kaspersky Team says:

      Hello,

      Which country did you purchase the CD in?

        1. Kaspersky Team says:

          Hello,

          KIS2014 is scheduled to be released in India with the latest Patch on November 7th, which will make it compatible with Windows 8.1. However, you can use your code on our US site right now to install it if you don’t wish to wait until November. You can access that here: http://usa.kaspersky.com/downloads/product-downloads/kaspersky-internet-security/previous-versions. Please let us know if you have any questions.

  15. Alex Caro says:

    Y Para los usuarios de Endpoint Security 10, de donde obtenemos el instalador para un Windows 8.1 en limpio

    Gracias,

    1. Kaspersky Team says:

      Hi Alex,

      We anticipate a comprehensive Maintenance Release to our Kaspersky Endpoint Security in December 2013 that includes Windows 8.1 and Windows Server 2012 R2 compatibility. We sincerely apologize for any inconvenience this may cause.

  16. Alex says:

    Hey I am getting quite annoyed with the fact that I have bought 3 of your KIS2013 for 2 years and I cannot use it on my windows 8.1 pro ( I did get the RTM so I understand not having support till its a full release but it has been a full release since the 17 of October). If it is a question of region I am New Zealand.
    And I have to rely on avast free antivirus. It had windows 8.1 support from day 1.
    So how come a paid antivirus like Kaspersky Internet Security cannot come with a installer in time.
    I am really not happy since I paid for your product and it has been almost a (month since the proper release and I cannot use what I paid for.)

    1. Kaspersky Team says:

      Hi Alex,

      We sincerely apologize for any inconvenience this has caused you. You are able to use your code on our US site, which you can access here: http://usa.kaspersky.com/files/?file=kis&lang=en&ver=2013&pn=Downloads+%7C+Product+Updates+%7C+Kaspersky+Internet+Security. Please let us know if we can assist you further.

  17. Paul says:

    So,

    I’ve just installed Windows 8.1 and I now have to wait with no security protection until December because I made the decision to buy Pure 3.0?

    Are you having a laugh?

    No – don’t tell me the workaround is to install windows 8. I ALREADY HAVE 8.1 INSTALLED.

    Are you going to pay for an IT professional to fix my PC when it gets attacked from the internet, as it inevitably will do?

    1. Kaspersky Team says:

      Hi Paul,

      We’re sincerely sorry for this inconvenience. We’re working diligently to release a compatible product to you as soon as possible.

  18. atul says:

    Sir
    Kaspersky internet security 2014 plugins are not working in google chrome.. it’s showing “NPAPI plugins not supported””… kindly help

    1. Kaspersky Team says:

      Hi Atul,

      We recommend reinstalling Google Chrome. Please let us know if we can assist you further.

  19. ajayabhishek says:

    i have bought KIS CD in india after upgrading to win8.1. now when i try to install via cd, it says that the version is incompatible. how could i proceed if i dont want to wait any further.thanks.

    1. Kaspersky Team says:

      Hello,

      KIS2014 is scheduled to be released in India with the latest Patch on November 7th, which will make it compatible with Windows 8.1. However, you can use your code on our US site right now to install it if you don’t wish to wait until November. You can access that page here: http://usa.kaspersky.com/products-services/home-computer-security/internet-security#creativeID1131. Please let us know if you have any questions.

      1. ajayabishek says:

        i accessed the link provided by you. could you please describe in detail on how to use my code and install it? i downloaded the KIS from that USA site and trieed installing it on WIN8.1 but in vain. it says ‘OS NOT COMPATIBILE’. how can i use the code if i cannot install the software in the first place.

        1. Kaspersky Team says:

          Please try again using this link: http://usa.kaspersky.com/products-services/home-computer-security/internet-security#creativeID1131. If you’re still having difficulties let us know.

  20. Ben gibson says:

    I have purchased a new device which came with windows 8.1 and was recommended pure 3.0 by the retailer JB Hi FI in Australia I now find out that its not compatible. I have spoken to your support team on Tuesday the 29th of Oct and was told that he would e-mail me a patch link to fix the install problem on Thursday 31st Oct and haven’t heard from him yet and now I find out that I’m not going to get a patch until sometime in Dec. I run building sites and I’m on the internet constantly and sending and receiving e-mails all cay what am I supposed to do for protection until SOMETIME IN DECEMBER. should have stuck with NORTAN

    1. Kaspersky Team says:

      Hi Ben,

      We’re incredibly sorry for the inconvenience this has caused you. Our tech support team has had an unusually high number of requests recently and they will reach out as soon as they can. Your issue is very important to us, so again, we’re very sorry and appreciate your patience.

      1. brian says:

        Beste kaspersky team,

        Wat zijn momenteel de problemen met windows 8.1 en wanneer worden de problemen verholpen ?

        Het valt mij op dat windows 8.1 erg langzaam is, harde schijf 100% verbruik, traag oozoeken van sites . Kortom hopeloos product tot nu toe en wel 70 euro voor 3 licenties betaald maar ben zwaar teleurgesteld,

        Dank voor je antwoord
        Gr brian

        1. Kaspersky Team says:

          Hi Brian,

          We’re sorry to hear you’re having difficulties using Windows 8.1. Which of our products do you have installed on your system?

  21. Sathish says:

    I have the KS Pure 3.0 version which is not compatible after I upgraded to Win 8.1. How is Kaspersky Labs taking ownership and accountability for a product that is not functional and I have paid you the money get the license? Would you be extending the licenses free for the 2 or 3 months as a gesture? What about the risk of your valuable data and PC being exposed to threats and attacks? Doesm’t this call for a class action law suit against you guys?

    1. Kaspersky Team says:

      Hi Sathish,

      We sincerely apologize for any inconvenience this has caused you. If you’d like to send an email to socialmediaaccounts@kaspersky.com our team will be happy to assist you further.

  22. Cham says:

    re-installed windows 8.1 on a laptop and none of the Aus versions of Kaspersky Internet Security (2013 and 2014) have worked. US version worked but my activation code does not work with it. What has kaspersky being doing! This is absolute incompetency of the highest order. Where can i download a AU compatible version or when will a working version be released?

    1. Kaspersky Team says:

      Hi Cham,

      We’re very sorry to hear you’re having difficulties and apologize for the inconvenience this has caused. Your code should be working with the US site. Please try again using the following links and let us know if you have any trouble.
      KIS2013:http://usa.kaspersky.com/files/?file=kis&lang=en&ver=2013&pn=Downloads+%7C+Product+Updates+%7C+Kaspersky+Internet+Security
      KIS2014: http://usa.kaspersky.com/downloads/product-downloads/kaspersky-internet-security/previous-versions

      1. Cham says:

        Thanks for the reply, but this is information that I already know about. US 2013 wouldn’t install for WIn 8.1, but US2014 version did. The issue is my key (which lasts another 500+ days) doesn’t work with the US version and limits me to the a 30 trial only. When will a Australian version of KIS going to be released that will work with my key, and win 8.1?

        1. Kaspersky Team says:

          Hi Cham,

          We are working to release a version in Australia and apologize for the inconvenience. In the meantime, we are going to suggest reaching out to your local support team to help get your key working with our US version. You can reach them here http://www.kasperskyaustralia.com.au/support/.

  23. Steven says:

    I’ve been a loyal customer for kaspersky. In other word, I paid the license from October 18 – December for nothing, will we get extended period time for 2 months, this is definitely kaspersky problem, not user problem.

    1. Kaspersky Team says:

      Hi Steven,

      We’re very sorry for any inconvenience we have caused you. If you’d like to speak with someone about extending your license please reach out to socialmediaaccounts@kaspersky.com. Please let us know if we can be of further assistance.

  24. Any date on when Norwegian Kaspersky internet security 2014 will me ready, last I heard it was somewhere i november 2013. I meantime I tolerate English language, for now!

    1. Kaspersky Team says:

      Hi Espen,

      As soon as we have an official release date we will have it posted on our website. We apologize for the inconvenience and wait.

  25. wella says:

    i have bought kis 2013 and had upgrading to win8.1..when will it be compatible with win8.1?

    1. Kaspersky Team says:

      Hi Wella,

      We recommend upgrading from KIS2013 to KIS2014 free of charge. Kaspersky Internet Security 2014 is compatible with Windows 8.1.

    2. Kaspersky Team says:

      Hi Wella,

      KIS2014 is now compatible with Windows 8.1.

  26. Sathish says:

    Hi Kaspersky team – The Pure 3.0 was already installed when I upgraded to Win 8.1. Obviously there was no notification or communication or even a warning prior to installation from Kaspersky labs. Did you mention that this has been fixed now? Also you have not answered my question on extending the license till the time it is inoperational as it is currently on my PC.

  27. Sathish says:

    Will this Patch C apply directly on to Win 8.1. Obviously many like me cannot do a fresh install for Win 8 Pro, then apply Patch C and then upgrade to 8.1. If that is the plan and path you guys have taken, it is a major concern and I bet I will forever abandon KSky for life. You guys do not deserve my business. I guess many are thinking along those lines if not already.

    1. Kaspersky Team says:

      Hi Sathish,

      Again, we’re very sorry for the inconvenience this has caused you and sincerely apologize. We will be releasing a Windows 8.1 compatible distributive of Kaspersky PURE 3.0 in late 2013, but in the meantime you can use the trial version of Kaspersky Internet Security 2014, which is compatible, to keep your system protected. You can download that product here: http://usa.kaspersky.com/downloads/free-home-trials/internet-security?domain=kaspersky.com#creativeID1131. If you’d like to speak with someone further please reach out to socialmediaaccounts@kaspersky.com and they will be more than happy to help.

  28. Taz says:

    I had internet security 2013, which was updated to internet security 2014 with my license running out within days. I upgraded to windows 8.1 and since I had to renew my license, I decided to go to PURE 3.0. I now get compatibility issues, and since my license is just expiring for internet security 2014 I can’t even use the free trial unless I renew that license and I don’t want to pay for that.
    Will Kaspersky PURE be extended for two additional months on my recently purchased license for me. I regret updating to PURE 3.0. How can you help me get protected by Internet security 2014 now meanwhile.

    1. Kaspersky Team says:

      Hi Taz,

      We apologize for any inconvenience this has caused you. Where are you located?

  29. Ben says:

    there is some kind of program running with name of lumarleap.exe, some webs are saying that its spyware. i am trying to remove it but its not getting removed. Please help, do kaspersky will help me to remove it?

    1. Kaspersky Team says:

      Hi Ben,

      We suggest using our virus removal tool: http://support.kaspersky.com/us/viruses/avptool2011#downloads. Please let us know if this does not work for you and we can troubleshoot further.

  30. windows 8 download trial version have a view says:

    thanku a lot
    nice writing

  31. Ben says:

    I also encounter problems with Pure 3.0 and am very disapointed. I am not willing to risk a month an unprotected pc, while I paid for otherwise. Also I am not very keen on using trial versions to overcome the time for an suitable build of Pure. Can’t I get a license for that period for KIS 2014?

    1. Sandro says:

      Ben, if you use a trial version of KIS 2014 it is the same like a full version. The different ist only the period of time. Trial has 30 days, full version 360 days. The rest is the same. So I can recommand to use KIS 2014 trial instead to have no protection on the PC.

    2. Kaspersky Team says:

      Hi Ben,

      We apologize for this inconvenience. Our free trial version of KIS2014 does offer the same protection as our licensed product, so we recommend using that until Patch C for Pure 3.0 is released in December. You can find that here: http://usa.kaspersky.com/downloads/free-home-trials/internet-security?domain=kaspersky.com#creativeID1131.

  32. Henrik says:

    We have also update our pc with Windows 8.1 and found out that kaspersky dont support windows 8.1 and that find it very very bad for the user that have bought it and you always said mittle of november and now is it mittle of december for Kaspersky Pure 3.0

    When come the release out for us so we can use our pc again ? and what about my licens do i get 2 month more for free or what can you offer for us ?

    1. Kaspersky Team says:

      Hi Henrik,

      We sincerely apologize for this inconvenience. We are releasing a new patch for Pure 3.0 in December, and in the meantime are encouraging our users to protect themselves with our free trial version of KIS2014 which you can find here: http://usa.kaspersky.com/downloads/free-home-trials/internet-security?domain=kaspersky.com#creativeID1131.

  33. Satslu says:

    Before i upgraded to windows 8.1, I was using KAV 13 with 1 year license and now it is not working anymore. After I read posts here, the solution is to install US version of KIS 2014.
    I tried to install KIS 2014 but I can’t use my previous license. So that means I have to buy a new license for KAV 2014. That’s not fair. I have already paid for that.
    Are you all promoting KIS 14 and making money out of this? The best should be …
    1. My license codes should work on KIS 14 because this is not user fault.
    2. Or else, previous license holders must be able to request a new key for KIS 14 via email providing old license codes and shall continue depending on the remaining days.
    3. To have a free temporary license codes up to the days Kaspersky Team releases a compatibility update. ( meaning that old version users like KAV 12 or 13 can have a temporary license codes in KIS 14 which will last for the days u finished compatibility with previous version.) That makes up your accountability with new updates too.

    1. Kaspersky Team says:

      Hi Satslu,

      We sincerely apologize for this inconvenience. We are releasing a new patch for Pure 3.0 in December, and in the meantime are encouraging users to protect themselves with our free trial version of KIS2014 which you can find here :http://usa.kaspersky.com/downloads/free-home-trials/internet-security?domain=kaspersky.com#creativeID1131. Please let us know if you are having difficulties downloading the free trial, which should cover you until the new patch is released.

  34. andré oliveira says:

    comprei o karpesky ontem e infelizmente com a atualizacao do windows 8.1 não funcionou. O que fazer? pois paguei 1 ano.

    1. Kaspersky Team says:

      Hi Andre,

      Which product did you purchase? If you’re using one of our security solutions that is not yet compatible with Windows 8.1, you can use our free trial version of KIS2014 to ensure protection until your product is updated. You can find the trial here: http://usa.kaspersky.com/downloads/free-home-trials/internet-security?domain=kaspersky.com#creativeID1131. We sincerely apologize for any inconvenience this may cause you.

  35. Rui Castro says:

    I have windows 8.1 and kav 2014 internet security instaled, the windows action center is telling me my anti-spyware, anti-virus and network firewall are disabled but if i go to the kaspersky control center, its all ok.

    1. Kaspersky Team says:

      Hi Rui,

      We recommend using this tool: http://support.microsoft.com/mats/Malware_Prevention/en-us to check your antivirus status. Please let us know if this helps.

  36. Hi there,
    I was using Kaspersky pure 2.0 with licence “almost 6 months left” .But last month i installed windows 8.1 and i read about your working to solve the compatibility issue of Kaspersky pure will be released in December .So i just did as you recommended .I installed KIS 2014 trial version while i am waiting you to release the new version of pure 3.0 .But the trial licence of KIS 14 “will expire today” and i dont know what to do to protect my laptop in the next few days.

    1. Kaspersky Team says:

      Hi Abdalkader,

      Pure 3.0 is now compatible with Windows 8.1. You can find instructions for upgrading your product here: http://support.kaspersky.com/windows8.1#section2.block1. Please let us know if we can assist you further.

      1. It’s not working (same compatibility error ) , any other advice ?

        1. Kaspersky Team says:

          Hi Abdalkader,

          We’re sorry to hear you’re still having trouble. Do you have Window’s preview version installed or the final release?

          1. Its final released windows 8.1 entrprise .

          2. Kaspersky Team says:

            Hi Abdalkader,

            Which language version of Pure 3.0 are you trying to install? Our English version is compatible with Windows 8.1 as of now, but some of our other languages are still being updated.

  37. lara says:

    Hi ,
    I am in the same problem like Abdalkader…
    I installed windows 8.1 without knowing that it doesn’t support Pure 3.0 version.
    I still have a license for Pure 3.0 for 3 computers for additional 6 month. what should I do know?
    should I download KIS 2014 or I better wait for the updated version of Pure 3.0 for windows 8.1 ?
    please advise

    1. Kaspersky Team says:

      Hi Lara,

      Pure 3.0 is now compatible with Windows 8.1 You can find instructions for upgrading your product here: http://support.kaspersky.com/windows8.1#section2.block1. If you run into any trouble please let us know.

  38. Ben says:

    Is the Dutch version of Pure 3.0 also compatible with Windows 8.1?

    1. Ben says:

      You are really testing my patience. I asked if the Dutch version of Pure 3.0 was also compatible with Windows 8.1. Instead of giving me a functional answer, you just state that the KIS 2014 with Patch B is compatible. That was not what I asked. But for your information, and my irriation, the real answer is no. The English version mentions patches abcd behind the version, the Dutch version doesn’t. Downloading and installing learned that it is still the same version I downloaded at 18th of june 2013. So thank you for waiting my time. And for all, wasting my money, for I was stupid enough to buy the Pure 3.0 license.

      1. Kaspersky Team says:

        Hi Ben,

        We sincerely apologize for the confusion. The Dutch version of Pure 3.0 became compatible with Windows 8.1 on December 6th.

        1. Ben says:

          Okay. Well, at least I tried not to response obvious for 20 minutes, but I can’t hold it any longer. I did downloaded and installed the Dutch version of Pure 3.0 and while installing, it halted, stating there was an error occurred with some incompatibility or so. As I mentioned the Dutch version, or the Dutch version willing to be found, did not have the patch id’s (the a b c d behind the version number) while the English version has. Clicking on the link somewhere above here to the “right” version, brought me to the English version on the international section of your website. The same tree location in the Dutch section wouldn’t show a compatible Pure 3.0 version. Therefor I can simply conclude that either you don’t have a compatible Dutch version of Pure 3.0 or that you have, but hide it somewhere on your website. Both options are options that are making me really sad, giving me a not so good emotion about your company. But for all the goods, the English version of Pure 3.0 is working fine. But please, do not react on my reaction, before you have seen, found and tried downloading, installing and working with Dutch Pure 3.0 running on a Dutch windows 8.1 machine.

          1. Kaspersky Team says:

            Hi Ben,

            We understand your frustration and sincerely apologize for the confusion and inconvenience. We’re happy to hear the English version is working for you properly and do plan to have the Dutch version working properly very shortly. We’ve been notified of some additional issues with the builds and are working as quickly as possible to implement the needed adjustments. We appreciate hearing your feedback and letting us know and again, we apologize.

          2. Ben says:

            Hi Kaspersky Team, you guys should be so lucky I don’t ask how you are planning to have the Dutch version working properly very shortly, as you earlier said the Dutch version became compatible with Windows 8,1 on December 6th and I stated that the downloadable version on December 9th didn’t work. Imagine how awkward such an answer on my not asked question would be.

          3. Kaspersky Team says:

            Hi Ben,

            We understand you frustration. As we said, we found additional issues we didn’t anticipate with the build that we’re working on presently to have available to you as soon as possible. We appreciate your patience and again apologize for the inconvenience.

  39. Diego says:

    Hi

    I am from Mexico and I purchased the kaspersky pure 2.0 software a couple months ago, however when my windows 8 OS was upgraded to 8.1 the kaspersky software stopped working, so I downloaded the 3.0 version from your website, I installed it and it keeps telling me that windows needs to upgrade a couple of components by the end of the installation process and a computer reboot; I have done the reboot more than once and the program still doesn´t run.

    Would you be kind enough to give me some advice about my situation?

    Thank you for your time.

    1. Kaspersky Team says:

      Hi Diego,

      Did the shortcut appear on the Desktop after you rebooted your system? If it did appear, can you start the application manually via shortcut?

  40. jaipee says:

    i am a user of kav2013 with a 1 year license key. I have formatted my computer and installed windows 8.1. I’m not able to attach my license to KAV2014. my license will expire on 14th may 2015. what should I do?

    1. Kaspersky Team says:

      Hi Jaipee,

      Please make sure you’re following these instructions when upgrading to KAV2014: http://support.kaspersky.com/us/9989. If you’re still having difficulties please let us know.

  41. I have downloaded and installed Kaspersky Internet Security 2014 from the website in Windows 8 Pro 64-bit and activated it. After doing the 1st update completely which is of 125MB. It still says me “Databases are out of date”. Again updating it, it still says me the same. I dont know what might be the issue. Please help me to sort out this issue soon…

    1. Kaspersky Team says:

      Hi Mohamed,

      Please make sure your system date and time are correct. If you’re still having trouble, please let us know.

  42. Mecid Ilk says:

    I don’t have Kaspersky or Windows 8.1.
    But i think your AV is pretty nice.
    From Germany.

  43. Rick says:

    Where is the patch for KES 10 for Windows 8.1? You have a lot of upset customers currently, especially since you missed the deadline by a long shot. Please put out a statement to your customers because you guys are looking pretty bad at the moment to many, many businesses.

    1. Kaspersky Team says:

      Hi Rick,

      KES 10 is now compatible with Windows 8.1:http://www.kaspersky.com/product-updates/windows-endpoint-security. We sincerely apologize for any inconvenience, but appreciate your patience during our product update.

  44. SDG says:

    Hi kaspersky!i just purchased a retail boxed kaspersky anti-virus 2014 for 3pcs.now when i install the program it does not support my windows 8.1 version OS.is it possible if i will just download the trial version of kaspersky antivirus 2014 that supports windows 8.1 in your site then use my activation code?

    1. Kaspersky Team says:

      Hi SDG,

      We’re sorry to hear you’re having difficulties. We’re going to suggest trying this download: http://support.kaspersky.com/us/kav2014#downloads, and then if you’re still having trouble please let us know.

  45. Nuno Silva says:

    Hi,
    I have a laptop with win 8.1.
    I have purchased a box of Kaspersky Internet Security (Multi-Device) in a store (in Portugal).

    Can I Install it, or do I have to do something first?
    And will I have to do something after the installation, or will KIS detect all the needed updates?

    Thanks

    1. Kaspersky Team says:

      Hi Nuno,

      KIS2014 is compatible with Windows 8.1 so you can go ahead and install the product. Please let us know if you have any further questions.

  46. Aravind says:

    Hi, I am from India. I used to use windows8 and there was Kaspersky anti-virus 2013 installed in my system. Now I had updated my system to windows 8.1, Now I am updating my Kaspersky and it is not getting updated.
    Can you kindly help me out on this.

    1. Kaspersky Team says:

      Hi Aravind,

      We’re sorry to hear you’re having difficulties updating KAV2013. We recommend using this link to perform the update: http://support.kaspersky.com/us/kav2014#downloads. IF you’re still having trouble please let us know.

  47. Nelly says:

    Hi
    Am from Ghana in Africa and just purchased kaspersky anti-virus 2014 for 3 devices but can’t install its on my Lenovo ideapad s400 which runs on Windows 8.1, its keeps telling the anti-virus is not compatible with current operating system. I need your help. :(

    1. Kaspersky Team says:

      Hi Nelly,

      We’re sorry about the trouble you’re having. We recommend using the latest distributive link http://support.kaspersky.com/us/kav2014#downloads for installation. Please let us know if you continue to have difficulties.